Agricultural Equipment Holdings Pty Ltd (herein referred to as AEH)
AEH is the name we use to describe ourselves. AEH is the owner of a group of companies that offer a range of products and Services in the Agricultural industry including new and used equipment sales, parts sales, automotive servicing and finance across Australia. The companies in our corporate group collect, hold, use and disclose your personal information in a number of different ways.
AEH recognises the importance of privacy and we are committed to protecting your personal information. We are required to comply with the Privacy Act which provides for the fair handling of personal information and sets standards for the collection, access, storage and use of personal information. Our policy for dealing with any personal information that you disclose to us is explained below.
What personal information does AEH collect?
The type of personal information we collect depends on the nature of your dealings with us and the reason for collecting it. Personal information we collect about you may include your name and contact details, date of birth, phone numbers, email address, your employment details, areas of interest, your credit card, debit card or bank account information, details of your dealings with us, and any other information reasonably necessary to provide you with our products and services.
Depending on the product or service you choose, you may also be asked other types of personal information such as: insurance/financial/credit/bankruptcy history, marital status/family details or circumstance, tax file number, any other personal information required to acquire a product or service or needed during the lifecycle of that product or service.
How we collect and hold your personal information?
We may collect your personal information if you:
Instruct us to provide you with any products or services, inquire on any of our products or services either in person, by phone or internet/email, are one of our suppliers; are a subscriber to our mailing list, social media pages or newsletter, submit a job application.
Sometimes we may collect your personal information from third parties. Those third parties include finance and insurance companies (in relation to your request for products or services) and service providers or individuals (where we conduct a credit, employment or reference check)
If you apply for a job with us, you may provide us with certain information, including your name, employment and educational background, and other personal information which we may require you to provide, or which you choose to provide us, in relation to your job application.
Generally, AEH does not collect sensitive information about you, such as health records, unless it is reasonably necessary.
We may collect information from our website using “IP files”. When you visit this site our system will record your IP address (the address which identifies your computer or mobile device on the internet), the date and time of your visit, the site from which you linked to our site, the pages viewed and any information downloaded. You cannot be identified from this information and it will only be used for the purpose of site analysis and to help us offer improved online services.
Why does AEH collect personal information?
AEH will only collect personal information in connection with carrying out legal services or business activities.
Generally, the purpose for which AEH collect personal information will be apparent from the way in which we collect it or will be disclosed at the time of collection. If at any time the purpose for which we are collecting your personal information is unclear, please raise your concerns with the person you are dealing with or contact us using the contact details below.
How does AEH use your personal information?
AEH will only use your personal information in the following ways: for the purpose(s) you have provided the information; for a purpose, you have consented to; or for a purpose otherwise permitted by law.
AEH may use your personal information for research and development of our services or send you information about other services offered by us which may be of interest to you. If you would prefer not to receive promotional or other material from us, please let us know by sending an email to the contact details below and we will respect your request. Alternatively, simply select the “unsubscribe” option in any of the emails that you receive from us.
If you apply for a job with us, we will hold, use and disclose that information solely for the purpose of considering your application. In particular, in considering your application, it may be necessary for us to disclose some of that information to third parties to verify the accuracy of that information. In such circumstances, we will disclose only such information as is necessary for the circumstances. In considering your application, we may also collect personal information about you from any third parties that you nominate as your referees in your application.
When does AEH disclose personal information?
AEH may disclose your personal information to Manufacturers that supply us with the goods and services we sell to you, related AEH service entities, or third party service providers and contractors who assist in our internal business and administrative operations. When we engage the services of a third party, we take reasonable steps to ensure they comply with the Privacy Act and maintain the confidentiality of any personal information to which they have access.
How does AEH ensure your personal information is correct?
AEH takes all reasonable steps to ensure that your personal information is accurate, complete and up to date. To assist, please contact us if any of the details you have provided are incorrect or have changed.
How does AEH keep your personal information secure?
AEH is committed to keeping your personal information secure. We take reasonable steps to protect your personal information from misuse, loss and from unauthorised access, modification or disclosure.
While AEH uses all reasonable endeavours to ensure that you provide personal information in a secure environment, no data transmission over the internet can be guaranteed as totally secure. AEH does not accept responsibility for the security of information transmitted to us over the internet.
Our website may contain links or plug-ins to other sites. We are not responsible for the content of or the privacy practices or policies of, those sites.
How can you access your personal information?
You have the right to access your personal information held by AEH. You can also make a request for us to correct any inaccurate, incomplete or out-of-date personal information. For security reasons, a written request may be required to access your information.
We may charge a small fee for the retrieval of your information. We are committed to granting you access to your personal information within a reasonable time frame. We will not refuse you access unless there are legal reasons for doing so. In such circumstances, we will explain those reasons to you.
Does the AEH website collect personal information?
We do not collect personal information from casual visitors to our website unless you have voluntarily supplied us with personal information via one of our web forms or via email.
Contact us about Privacy
Your privacy is important to AEH and we will make every effort to resolve your concerns. To assist us in helping you, we ask you to follow a simple three-step process.
Gather all supporting documents about the matter of complaint, think about the questions you want answering and decide on what you want us to do.
Please direct your privacy-related questions and feedback to 02 6862 3888
Further Information on Privacy
Further information may be obtained on privacy issues in Australia by visiting the Australian Information Commissioner’s website at http://www.privacy.gov.au.
Date last revised: January 2019